Brexit Update

July 24, 2019

H.M Customs & Excise are pleased to announce a new EU Exit service for EU Exit questions, covering Customs, VAT and Excise. 
The service uses a dedicated mailbox ( It's available to business organizations only - we are not offering a general Q&A service to all customers, as we would like to encourage use of the wide range of resources on the website.
When sending a question, help us to help you by:

  • Telling us which guidance pages you've already consulted - we continually improve our webpages so if you have any comments or suggestions please let us know
  • Letting us know whether this query has already been submitted to HMRC via a different route
  • Giving a clear statement of your question, so we can give as comprehensive an answer as possible

There are just a few areas that we don't handle:

  • Operational activity at the UK border - this is a Border Force responsibility.  HMRC sets policies but does not have a border presence
  • Quotas (apart from first come first served) or licensing - these are not HMRC matters
  • Income tax, corporation tax and other direct taxes
  • Progress chasing applications - please contact our helpline on 0300 200 3700, or for EORI,  0300 322 7067 (Mon - Fri, 8am - 6pm)

We aim to answer questions within five working days. If this isn't possible for any reason, we'll let you know.

This is a temporary service designed only for EU Exit issues. We will therefore review its operation when the UK has left the EU.

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